Last updated: October 14, 2025

At Chaya: Rest & Renewal LLC, we create faith-centered self-care products meant to inspire rest and renewal. Because many of our items are personal-care products, we follow strict hygiene and safety standards.

1) Return Eligibility

• Unopened/unused items in original, sealed packaging may be returned within 14 days of delivery.

• Final Sale (no returns): opened/used products, customized/personalized items (e.g., engraved labels, custom prayer cards), digital content, and gift cards.

• Bundles/kits must be returned complete.

2) Damages, Defects, or Wrong Items

• Inspect your order upon delivery. If an item is damaged/defective or incorrect, email restwithchaya@gmail.com within 7 days with your order #, description, and photos of the packaging and product.

• Approved claims receive a replacement or refund for the affected item(s).

3) RMA (Return Merchandise Authorization)

• Email restwithchaya@gmail.com to request an RMA # before sending any return. Unauthorized returns may be refused.

• Unless the return is due to our error/defect, buyer pays return shipping. We recommend a trackable service.

4) Refunds

• Once your return is received and inspected, approved refunds are issued to the original payment method (typically within 5–10 business days after approval). Shipping costs are non-refundable unless caused by our error.

5) Exchanges

• If inventory allows, we can exchange an unopened product for another scent/variant. Customer is responsible for return and reship charges unless the exchange is due to our error.

6) Late or Missing Refunds

• If you haven’t received a refund after the timeline above, contact your bank/card issuer, then reach us at restwithchaya@gmail.com